運送政策

1. Product Availability

Ordering is subject to stock availability. Due to the popularity of some items, frequency of online orders, or stock discrepancies we may not be able to fulfill your order at the time of purchase or in one shipment. If this occurs, we highly recommend that you place your order when the stock is available.
Due to exclusive arrangements with some retailers, not all Huffy products are available for sale on hk.huffy.asia/


產品是否有庫存

訂購需視庫存情況而定。由於某些商品的受歡迎程度不一，網路訂單的頻率或庫存差異，導致我們無法在您購買時或一次出貨時滿足您訂單的所有品項。如果發生這種情況，建議您待庫存足夠時再行下單。

由於與某些零售商的獨家合作協議，並非所有Huffy產品都可以在本網站上出售。

2. Shipping

We would contact customer via phone to confirm and arrange delivery date within 3-5 days. We ship to Hong Kong addresses only or pick-up at designated locations. Shipping costs will vary depend on the total ordering price or during periodical special promotion. This cost will be displayed to you at checkout and collected with the purchase. This price will be the final price for shipping cost to the customer. Any Free Shipping promotions that are offered are available to Hong Kong area only.

  1. Paid & free delivery service are only applicable to Hong Kong SAR addresses, except outlying islands, restricted areas and construction sites.   We are unable to ship to P.O. box addresses.
  2. For single purchase over HK$800, we provide free delivery cost to regular residential and commercial address. 
  3. For single purchase below HK$800, delivery fee of HK$80 will be displayed to you at checkout and collected with the purchase. 
  4. To enjoy free assembling service, you could choose to pick-up at the customer service center.
  5. If customer wish to deliver the assembled products, we would dispatch the assembled parcel from customer service center, but delivery fees are borne by customer.

Delivery Schedule:

 Delivery Directly From Warehouse Assemble & Pick-up at Customer Service Center Assembled & Deliver From Customer Service Center
 5-7 Days After Delivery Confirmation  5-7 Days After Delivery Confirmation  7-10 Days After Delivery Confirmation

 

我們會在顧客下單後之 3-5天 内與顧客聯絡，確認及安排送貨。我們只提供給香港地區送貨或在指定地點提取貨品，運費則根據訂單總金額或優惠推廣活動而定，運費將會在結賬頁面顯示及在付款時收取。所有免運費推廣活動只適用於香港地區。

 

  1. 所有付費及免費送貨服務適用香港境内，不包括離島、禁區、工業地盤及郵政信箱地址。
  2. 單次購物滿$800港元，住宅區或商業區可享免運費。
  3. 單次購物在$800港元内，則向顧客收取$80港元運費送往住宅區或商業區。
  4. 我們為顧客提供免費組裝服務，顧客需在客戶服務中心自行提取貨品。
  5. 我們亦可安排將已免費組裝完成的商品從客戶服務中心寄出，運費則有顧客承擔。

送貨時間：

由倉庫直接寄出  於客戶服務中心取貨及組裝 在從客戶服務中心組裝及寄出
在確認送貨安排後至 5-7天送遞地址 在確認送貨安排後之5-7天内取貨 在確認送貨安排後之7-10天内送遞地址

 

3. Processing and Delivery Time

Orders will be delivered to your address within 3 business days after the order has been placed and processed by us. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

訂單處理時間

通常在下訂單並於訂單被本公司處理後的3個工作天內送抵府上。我們的倉庫在星期一至星期五的正常工作時間內運行，但國家法定節慶假日將關閉。在這種情況下，我們將採取措施確保將運送時間縮短至最低。


COVID-19 Alert: 

To protect health for our couriers and our customers, our delivery service will be suspended for the buildings with confirmed cases of COVID-19.   Our customer service will communicate with you on recovery date or other delivery options.  Carriers are experiencing periodic delays in service due to high volumes and Covid restrictions. Transit times may be longer than quoted above.

4. Parcels Damaged In Transit

If your order arrives damaged from the carrier, contact Huffy within 72 hours at enquiry@covation.asia. 
If parts are missing or damaged, please contact our Customer Service using our  Contact Us link or call us at 2682 0262

運輸中產品受損

如果您從物流服務商處接收到的包裹損壞，請在72小時內透過enquiry@covation.asia 與Huffy聯繫。

如果零件遺失或損壞，請利用上述Email聯繫我們的客戶服務部門

5. Customer service

For all customer service enquiries, please submit an enquiry at enquiry@covation.asia 

Covid-19 Alert: During this critical time, we are continuing to serve our customers at the highest level while making the health and welfare of our staff a top priority. Our team is working hard to address the increased volumes of inquiries, yet response times may be delayed. We appreciate your patience during this time.